Dear Valued Hardin Valley Animal Hospital Clients,
During this Covid-19 pandemic we at Hardin Valley Animal Hospital want to continue our deep devotion of providing you and your pets with the same high-quality care as we usually do under normal circumstances. While utilizing CDC guidelines of social distancing, wearing masks in/out of the hospital, intensive cleaning protocols and hand washing between each patient and client contact, we vow to do our very best to provide safe and healthy interactions for you and your pet.
Hours of operation and appointment scheduling options:
- We are open M/W/F 7:30a-6p, T/TH 7:30a-7p and Saturdays 8a-2p.
- We are currently utilizing the curbside approach for appointments, offering drop offs, using the free What’s App phone app and video Telemedicine doctor consults for existing clients/patients.
- We are offering house calls for our sick patients as well as end of life care for families that have not tested positive for Covid-19, not currently sick or have been sick within the last 14 days and have not traveled within the last 14 days to known hotspots in or out of the country.
- Since changes are evolving each day with this pandemic, our business hours and/or services are subject to change based on the CDC, government and state rules and regulations. We will give as much notice as possible regarding these changes and will do our absolute best to accommodate our clients without any intent of inconvenience.
Guidelines for services: Call us when you arrive in our parking lot at 865-539-6811
- A doctor or technician will call you back regarding your pet’s visit- so please have your phone readily available.
- For an appointment or drop off, a Technician or Receptionist will meet you and your pet at our gated entrance on the far-right side of our hospital.
- If you are leaving your pet for a lengthy drop off procedure such as surgery, dental services, sick patient work up or hospitalization, we will call you when the procedure is complete and discuss a go home time that is convenient for you to return to the hospital later that day.
- If your pet is visiting for a doctor or technician appointment, we ask that you wait in your car.
- A Dr will call you during or after their exam or treatments to discuss findings and recommendations.
- Once your pet has been seen and you have talked to either a doctor or technician, a receptionist will then call you to take your credit card payment over the phone.
- Call us when you arrive in our parking lot to pick up your pet and at that time we will go over discharge instructions over the phone as well as take payment.
- Please meet a team member back at the same gate you dropped your pet off at after payment.
- The team member will then send home any medications, discharge paperwork and anything else going home with your pet at this time.
- For Medication pickups: Please call or email at least 24 hours in advance for refills or new prescriptions. Give us a call upon your arrival to pay over the phone. The medication will be placed into our wooden box at the front door with receipt to utilize a touch free service.
