Dear Valued Hardin Valley Animal Hospital Clients,
During this Covid-19 pandemic we at Hardin Valley Animal Hospital want to continue our deep devotion of providing you and your pets with the same high-quality care as we usually do under normal circumstances. While utilizing CDC guidelines of social distancing, wearing masks in/out of the hospital, intensive cleaning protocols and hand washing between each patient and client contact, we vow to do our very best to provide safe and healthy interactions for you and your pet.
Hours of operation and appointment scheduling options:
- We are open M/W/F 7:30a-6p, T/TH 7:30a-7p and Saturdays 8a-2p.
- Our business hours and/or services are subject to change based on the CDC, government and state rules and regulations. We will give as much notice as possible regarding these changes and will do our absolute best to accommodate our clients without any intent of inconvenience.
- Once you have arrived, please give us a call at our office number @ 865-539-6811
- One of our friendly receptionists will alert the medical team that you have arrived and they will give you a call regarding your pet’s appointment.
- You will then meet them at the side gate on the right side of our hospital to allow them to take your pet inside for their appointment. A doctor will call you during or after their exam/treatments to discuss findings and recommendations.
- Once your pet has been seen and you have talked to either a doctor or technician, you will be asked to come inside for check out or check out over the phone.
- A team member will then send home any medications, discharge paperwork and anything else going home with your pet at this time.
- If you are leaving your pet for a lengthy drop off procedure such as surgery, dental services, sick patient work up or hospitalization, we will call you when the procedure is complete and discuss a go home time that is convenient for you to return to the hospital later that day.
- For Medication pickups: Please call or email at least 24 hours in advance for refills or new prescriptions. Give us a call upon your arrival to for pickups. The medication will be placed into our wooden box at the front door with receipt to utilize a touch free service.
